Privacy Policy

This Privacy Policy explains how Monty Physio collects, uses, stores, and protects your personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal and health information including:

Name, date of birth, address, phone number, and email
Emergency contact and next of kin details
Medical history, referral letters, imaging reports, and treatment notes
Medicare, private health insurance, WorkCover, TAC, or other insurer details
Payment and billing information
Information provided through website contact forms, bookings, or emails

Health information is considered sensitive information under Australian law and is handled with additional care.

2. How We Collect Information

We collect information when you:

Book or attend appointments
Complete intake or consent forms
Contact us by phone, email, or through our website
Are referred by another healthcare provider
Use online booking or telehealth services

We may also receive information from treating doctors, specialists, insurers, employers, or other healthcare providers involved in your care.

3. How We Use Your Information

Your information may be used to:

Provide physiotherapy and related healthcare services
Maintain accurate clinical records
Communicate regarding appointments and treatment
Process payments and insurance claims
Comply with legal, professional, and regulatory obligations
Improve our services and clinic operations

4. Use of Artificial Intelligence (AI)

Our clinic may use secure Artificial Intelligence (AI) tools to assist with aspects of clinical administration and documentation, including clinical note-taking, summarising consultations, drafting correspondence, or improving efficiency.

Any use of AI is intended to support, not replace, clinical judgment. All clinical records remain reviewed and overseen by a qualified healthcare professional.

Where AI-assisted tools are used:

Reasonable steps are taken to ensure data security and confidentiality
Information is handled in accordance with applicable privacy laws
Only reputable and appropriate systems are used
Access to patient information remains restricted to authorised personnel and service providers

We do not sell patient information to third parties or use patient information for advertising purposes.

5. Disclosure of Information

We may disclose your information to:

Referring doctors and healthcare providers involved in your care
Medicare, private health insurers, WorkCover, TAC, or other compensable bodies
Administrative or technology service providers who assist in operating our clinic
Legal or regulatory authorities where required by law

We will only disclose information where reasonably necessary, authorised by you, or legally required.

6. Data Security

We take reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This may include:

Secure practice management software
Password-protected systems
Restricted staff access
Encrypted or secure digital services where available

While reasonable safeguards are used, no electronic system can be guaranteed to be completely secure.

7. Website and Cookies

Our website may use cookies or analytics tools to improve website performance and user experience. These tools may collect non-identifiable information such as browser type, pages visited, and time spent on the website.

You may disable cookies through your browser settings if preferred.

8. Access and Correction

You may request access to your personal information or request corrections if information is inaccurate or incomplete.

Requests should be made in writing using the contact details below. We may require proof of identity before releasing information.

9. Retention of Records

Clinical records are retained in accordance with legal and professional requirements applicable in Australia.

10. Contact Us

If you have questions, concerns, or complaints regarding privacy or handling of personal information, please contact:

Monty Phyio
1/15 Sherbourne Rd, Briar Hill 3088
Phone: (03) 9424 8887
Email: info@montyphysio.com.au

11. Updates to This Policy

This Privacy Policy may be updated from time to time. The latest version will be available on our website.